Have A Question?

Read through the FAQ list below first. If you have a general question please email hello@ollieluesoapco.com

FAQ

PICK UP INFORMATION

Use code: PICKUP at checkout to void shipping and pick up at the Ollie Lue Soap Studio. Address is 1230 Fleming St. New Castle, IN 47362. Pick up during the week (send me a message or email at hello@ollieluesoapco.com)

What is your soap made of?

I list all ingredients on the website and the products themselves. My soaps contain saponified oils of, coconut oil, Shea butter, Castor oil, soybean oil and olive oil. Various scents, botanicals, and more are added as well!

My soaps are free of dairy due to a dairy allergy in the home, so no animal milks or animal products are used here.

Do you have a store?

I have a studio! I am not open to the public during "normal" business hours. Open house style shopping or "shop the studio nights" happen at least once a month 1230 Fleming St. New Castle, IN 47362. You can check the Shop Local tab in the menu for where to shop in person.

Can I request donations?

Due to the large increase of donation requests, I can only accept a few each quarter.

If you are looking for a raffle basket, please consider looking under the Gift Bundles tab where I have curated bundles available. If you are a non-profit or have a state issued tax ID, please submit a contact form for wholesale pricing for raffle items. Thank you for your understanding.

Something is out of stock. When will it return?

Signature scents are always on a curing rack waiting to be restocked. These are always restocked on a monthly basis.

Signature scents include: Amber Vanilla, Caramel Tobacco, Goldenberry, Midnight Glow, Naked Oats, Oh Honey, Prometheus.

Other soaps are "limited edition" or seasonal only. Any other soap that is not a signature scent, once it is gone, it is gone!

Can Ollie Lue pop-up at our event?

Yes! I love doing pop-up events. Please email hello@ollieluesoapco.com with event information.

How long does soap last?

I have a blog about this! You can read about many products on the Soap Box Blog under the Learn More tab.

tldr: this is a loaded question with many variables, but the average person gets 1.5 months out of a bar of soap.

Can I pick up my order?

Yes! I do offer pickup for those local to New Castle, IN. Use code PICKUP at checkout. Please leave a note in the comments if you are wanting to pick up at the studio or at the farmers market!

How long does it take to get my order?

Processing time (time orders are picked/packed/sent to ship out) is 2-3 business days. Once your order is in possession of the shipping carrier, this can take 2-5 business days to arrive. Ollie Lue is not responsible for delays once the package is out of our hands.

What is Magnesium and how do I use it?

I have a blog about this! Hop on over to The Soap Box blog and read the full piece on magnesium.

tldr: magnesium is a salt that is said to help some with aches and sleep! Note that it is a salt and will burn dry skin, eyes, open cuts, etc.

Can I host a DIY party with Ollie Lue?

Currently, I host parties with Berryfied Ceramics in Lynn, IN. Be sure to stay tuned for class schedules because seats fill quickly!

Corporate Events/other business gatherings, feel free to email at hello@ollieluesoapco.com

Note: I will have classes in the studio mid year, 2026!

Do you make custom orders?

Yes! Please submit a form below with what you are looking for to get the process started.

Note: soap takes approximately 4-6 weeks to fully cure. Please be mindful when requesting soap if deadlines are important.

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